Terms of Service

1. Introduction

These Terms of Service (the “Terms”) govern your access to and use of the PulsePlays platform and related products and services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any provision of these Terms, you must not access or use the Services. If you are under 18 years of age or do not have full civil capacity, you should read these Terms together with your guardian and pay special attention to provisions relating to minors. Otherwise, PulsePlays will not be responsible for any adverse consequences arising from your use of the Services and may terminate your access.

Starlight Productions Limited, a company incorporated under the laws of Hong Kong with its registered office at Unit 60, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Hong Kong (“Starlight Productions Limited”, “we”, “us” or “our”), is the operator of the PulsePlays platform and the provider of the Services under these Terms.

2. Parties and Scope

These Terms constitute a binding agreement between you and Starlight Productions Limited as the operator of PulsePlays. Any access to or use of the Services or products under PulsePlays by any person is subject to these Terms.

For the purposes of these Terms, “user”, “you” or “your” means any individual or entity who accesses or uses the Services in any manner.

3. Accounts and Security

3.1 You may access certain parts of the Services as a visitor without creating an account, but it is strongly recommended that you log in using Google or other supported authentication methods to better secure your account.

3.2 You are solely responsible for maintaining the confidentiality and security of your login credentials and account information and for all activities that occur under your account. You must log out when you stop using the Services and must not share your account or password with any third party.

3.3 To the maximum extent permitted by applicable laws, PulsePlays will not be liable for any account insecurity, unauthorized access, unauthorized disclosure of personal information, or any resulting loss or damage, where such events are not caused by PulsePlays.

4. Personal Information and Privacy

4.1 PulsePlays treats the protection of users’ personal information as a fundamental principle and implements appropriate technical and organisational measures to safeguard personal information against unauthorized access, use, or disclosure.

4.2 When you use third-party login methods to access the Services, we will process your personal information only to the extent necessary to provide, secure, and improve the Services, in accordance with applicable laws and our then-current privacy documentation (for example, a Privacy Policy, if published).

4.3 You may review and update certain account information you provide through the account settings or similar tools made available in the Services.

4.4 Unless otherwise required by applicable laws and regulations, PulsePlays will not disclose your personal information to any company, organisation, or individual other than PulsePlays without your consent.

4.5 For minors, PulsePlays is committed to adopting safeguards appropriate to their age and risk level, including collecting no more personal information than is reasonably necessary and avoiding uses that conflict with the best interests of minors. If parents or guardians consider it necessary for their underage children (particularly those under 12) to use the Services, they may register an account in the name of a parent or guardian and remain responsible for assessing whether the Services are suitable for such minors and supervising their use.

5. Permitted Use and User Obligations

5.1 Unless otherwise agreed in writing with PulsePlays, you may use the Services only for your personal, non-commercial purposes.

5.2 You must use the Services only in the manner expressly permitted or documented by PulsePlays and must not attempt to circumvent any technical, security, or usage restrictions.

5.3 You must not:

• Use any unauthorized plug-ins, scripts, bots, or other third-party tools to interrupt, interfere with, damage, modify, or otherwise affect the Services.
• Access or attempt to access the Services using any means other than the interfaces provided by PulsePlays.
• Use the Services in any way that could disable, overburden, damage, or impair the proper operation of the Services or other users’ experience.

5.4 Any material breach of this Section will be deemed a serious breach of these Terms. PulsePlays may, at its discretion and to the extent permitted by law, suspend or terminate your access to the Services, withhold fees you have paid as liquidated damages, and pursue further legal remedies if its actual losses exceed the withheld amount.

6. Disclaimer of Warranties

6.1 The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, PulsePlays disclaims all express, implied, and statutory warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.

6.2 You acknowledge that, despite reasonable efforts, PulsePlays cannot guarantee that the Services will be free from interruptions, errors, delays, security incidents, viruses, Trojan horses, hacker attacks, system instability, data loss, or other defects, including where such issues arise from third-party service failures, network providers, or government actions.

7. Devices and Network

7.1 You are responsible for obtaining and maintaining all devices, equipment, software, and network connections necessary to access and use the Services (such as computers, mobile phones, and internet access), and for all related fees (including telecommunications and data charges).

7.2 You understand and agree that using the Services will consume device resources, storage, and network bandwidth, and that your experience may vary depending on your device and network environment.

8. Advertising and Commercial Messages

8.1 You agree that PulsePlays may, directly or through authorized third-party advertisers, display or send you advertisements and promotional information (commercial or non-commercial) as part of providing and maintaining the Services.

8.2 PulsePlays may adjust the form, frequency, content, and placement of advertising at any time, while complying with applicable advertising and consumer protection laws.

8.3 You are responsible for assessing the authenticity and reliability of any advertising content and for your communications and transactions with advertisers. Except where required by law, PulsePlays is not liable for any loss or damage arising from your reliance on, or dealings with, such advertisements or advertisers.

8.4 Paying for any service or feature does not necessarily remove advertisements. By accepting these Terms, you acknowledge and agree to this arrangement.

9. Fees, Subscriptions and Virtual Coins

9.1 PulsePlays may provide certain Services for free and others on a paid basis. Fees are charged for access to internet value-added services provided by PulsePlays and may be settled using payment methods, currencies, and pricing plans supported on the platform.

9.2 Amounts you top up on PulsePlays are for use within the Services only and, once consumed, are non-refundable. For unused balances, PulsePlays may, at its discretion and where permitted by law, process refunds in legal tender through the original payment method, withholding up to ten percent (10%) as a refund fee, or via an alternative account you provide if the original method is unavailable.

9.3 PulsePlays may change its pricing, billing rules, and fee structure from time to time. Any such changes will take effect once posted in the Services or otherwise notified to you. If you do not agree to updated fees or billing rules, you should stop using the relevant paid Services. Your continued use of the paid Services after the effective date of the changes will constitute your acceptance.

9.4 Some Services are only available on a fee-based subscription or pay-per-use basis. PulsePlays will clearly inform you on the relevant pages when a fee is required and what such fee covers.

9.5 PulsePlays may offer pay-to-watch content (such as dramas) on a time-limited basis (for example, one month from the subscription date). PulsePlays only guarantees access to such content during the specified access period and will not be responsible for any inability to access the content after that period ends.

9.6 Products and certain Services are purchased using virtual coins. Different products may require different types or amounts of virtual coins, and you are responsible for selecting the correct type and amount for each purchase.

9.7 You must not trade, transfer, sell, or otherwise deal in virtual coins or user accounts with other users in any form. Any such transactions are prohibited, and PulsePlays may take enforcement measures (including suspension or termination of accounts and removal of virtual coins) without notice.

9.8 Once you top up, you cannot unilaterally amend, cancel, or reverse that top-up. You are solely responsible for double-checking the target account, plan, and other key information before confirming any payment.

9.9 If you use third-party payment services, you must comply with their applicable terms and conditions and safeguard your payment credentials (including card numbers, passwords, and verification codes). PulsePlays is not responsible for any disputes, losses, or damages arising from or relating to third-party payment services.

9.10 If your account is frozen or terminated due to your breach of these Terms, you will not be entitled to compensation or refunds for unused virtual coins or remaining service periods, except where mandatory consumer protection laws require otherwise.

9.11 In the event of discrepancies between the amount you pay and the amount PulsePlays actually receives due to platform or technical failures, PulsePlays will, where data can be recovered and you provide valid proof, correct underpayments by crediting the difference to you and may recover overpayments by deduction or separate settlement.

9.12 Once you subscribe to any drama or other pay-to-watch content, you cannot request changes or refunds for the virtual coins used for that subscription, even if the Services are later suspended or the content is removed, unless otherwise required by applicable law or expressly approved in writing by PulsePlays.

10. Third-Party Services

When you access or use third-party products, services, content, or websites in connection with PulsePlays, you may also be subject to separate terms and policies of those third parties. PulsePlays is not responsible for the acts, omissions, content, services, or policies of third parties, and each party remains solely responsible within the scope of applicable laws and agreements.

11. Software Licence

11.1 Where use of the Services requires downloading or installing software provided by or on behalf of PulsePlays, PulsePlays grants you a personal, limited, non-exclusive, non-transferable, and revocable licence to use such software solely to access and use the Services as permitted under these Terms.

11.2 To improve user experience and security and maintain functional consistency, we may provide updates, patches, or new versions of the software. Certain updates may be required for continued use of some features. If you choose not to install updates, PulsePlays does not guarantee that the Services or software will function properly.

12. Intellectual Property

12.1 All trademarks, service marks, trade names, logos, and other brand features used in connection with the Services, including those of PulsePlays, are owned by PulsePlays or its licensors.

12.2 All content, materials, text, software, audio, images, video, graphics, and other works provided through the Services (including related software) are protected by intellectual property and other laws worldwide and are owned by PulsePlays or its right holders. Except with prior written authorization from PulsePlays or the relevant right holder, you must not copy, modify, distribute, transmit, display, perform, reproduce, license, create derivative works from, sell, or otherwise exploit any such content.

12.3 Any serious infringement of this Section constitutes a serious breach of these Terms. PulsePlays may suspend or terminate your access to the Services and withhold fees as liquidated damages where permitted, and may seek additional remedies if its actual losses exceed the withheld amount.

13. Prohibited Conduct

You must comply with all applicable laws and regulations and must not use the Services to:

• Publish, transmit, disseminate, or store content that endangers national security or unity, undermines social stability, violates public order or morals, or is abusive, defamatory, pornographic, sexually explicit, violent, or otherwise illegal.
• Infringe any intellectual property rights, trade secrets, or other legal rights of others.
• Fabricate or conceal facts to mislead or defraud others.
• Publish, transmit, or disseminate unsolicited advertising information or spam.
• Engage in any other conduct prohibited by applicable laws or regulations.

If you breach this Section, regulators or other competent authorities may impose penalties or request PulsePlays’ assistance. You will bear all resulting liabilities and must compensate PulsePlays for any related losses.

PulsePlays may, at its reasonable discretion, delete or block content, restrict features, suspend or terminate Services, freeze or close accounts, and pursue legal action, depending on the nature and severity of the breach.

14. User Content and Complaints

14.1 You are solely responsible for all content (including without limitation web pages, text, images, audio, video, and graphics) you upload, publish, transmit, or otherwise make available through the Services.

14.2 You represent and warrant that such content is lawful and that you either own all necessary rights in it or have obtained all necessary permissions from the relevant right holders.

14.3 You grant PulsePlays a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, display, and otherwise process such content solely for the purposes of operating, maintaining, improving, and providing the Services and enforcing these Terms.

14.4 If PulsePlays receives a notice or complaint from a right holder alleging that content you provide infringes their rights, PulsePlays may, at its discretion and subject to applicable law, remove, block, or disable access to such content and may notify you and/or the complainant as appropriate.

15. Force Majeure and Risk Allocation

15.1 PulsePlays will take reasonable steps to restore the Services when affected by events of force majeure (including but not limited to natural disasters, epidemics, wars, riots, government actions, and large-scale network failures). To the extent permitted by law, PulsePlays will not be liable for damages caused by such events.

15.2 To the extent permitted by law, PulsePlays will not be liable for service interruptions, delays, or disruptions caused by, among other things: malicious code or hacker attacks; failures of software, hardware, or communication lines; improper user operations; unauthorized use of your account; or other circumstances beyond PulsePlays’ reasonable control or foresight.

15.3 You understand that using the Services may expose you to content or behaviour from other users that is illegal, inaccurate, offensive, or harmful. Except as required by mandatory law, PulsePlays is not responsible for such content or behaviour.

15.4 The Services are not designed for use in high-risk environments (including but not limited to nuclear facilities, medical life support systems, air traffic control, or critical infrastructure). PulsePlays disclaims any liability for losses arising from any unauthorized high-risk uses of the Services.

15.5 PulsePlays’ rights to address illegal or infringing content under these Terms do not create an obligation to proactively monitor all content. PulsePlays does not guarantee that all violations will be detected or remedied in a timely manner.

16. Changes to the Terms

16.1 PulsePlays may amend these Terms from time to time (for example, to reflect changes in laws, Services, or business practices). Updated versions will be posted on relevant service pages or otherwise notified to you and will indicate the effective date.

16.2 If you continue to access or use the Services after the updated Terms take effect, you will be deemed to have accepted the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

17. Service Changes, Suspension and Termination

17.1 PulsePlays may modify, enhance, suspend, or discontinue the Services (in whole or in part) at any time, in its reasonable discretion and in compliance with applicable law.

17.2 PulsePlays may, without prior notice where legally permitted, suspend or terminate your access to the Services in circumstances including but not limited to: (a) provision of false or misleading information; (b) serious breach of these Terms; (c) orders from government or judicial authorities; or (d) security risks posed to the platform or other users.

18. Governing Law and Dispute Resolution

18.1 These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People，s Republic of China (“Hong Kong SAR”), without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Any dispute, controversy, claim, or difference of any kind whatsoever arising out of or relating to these Terms of Service, or the interpretation, making, performance, breach, or termination thereof, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the HKIAC Administered Arbitration Rules (the “HKIAC Rules”) in force at the commencement of such arbitration.

18.2 Headings in these Terms are for convenience only and do not affect their interpretation.

18.3 If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Special Notice for Minors

19.1 If you are under the age of 18, you are deemed a minor and should read these Terms and use the Services under the supervision and guidance of a guardian.

19.2 Minor users should:

• Recognise the difference between the online world and the real world and avoid excessive use of the Internet that adversely affects their daily life.
• Protect their personal information and avoid sharing it with strangers.
• Use the Internet appropriately under the guidance of guardians.
• Stay away from unfamiliar, suspicious, or illegal person-to-person activities posted online.

19.3 Guardians and schools should pay close attention to minors’ use of the Services and provide appropriate education and guidance to help them avoid online risks. If guardians consider it necessary for their underage children (especially those under 10) to use the Services, they may register an account for them in the name of one of the guardians and decide whether the Services are suitable for such minors.

20. Contact Information

If you have any comments, questions, or complaints regarding these Terms or the Services, you may contact us using the contact details provided in the Services. Our postal address is: